Why is my Breezeline service not working?
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Breezeline (formerly Atlantic Broadband) offers TV, broadband internet and phone service to individuals and businesses. Breezeline operates in Florida, Maryland/Delaware, South Carolina and Central Pennsylvania.
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What isn't working?
Please let us know what issue you are experiencing with Breezeline:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Breezeline?
1.98 out of 5 10,720 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Breezeline reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Breezeline. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Breezeline compensate me for the outage?
Breezeline outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Breezeline and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Breezeline has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Breezeline users through our website.
Internet (68%)
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TV (11%)
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Wi-fi (8%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map
The most recent Breezeline outage reports came from the following cities:Schenectady, California, Hollywood, Sanford, Miami, Brighton, Broadview Heights, Lexington Park, Rochester, Pittsburgh, Ashburn, Silver Spring, Bradford, New Castle and Hilliard.
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| City | Problem Type | Report Time |
|---|---|---|
 Schenectady | Internet | |
| California | Internet | |
| Hollywood | TV | |
| Sanford | Total Blackout | |
| Miami | Internet | |
| Brighton | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Breezeline Issues Reports
Latest outage, problems and issue reports in social media:
- Space Foxxo (@Xzadfor) reported
@PooPooPaGoo1 @breezeline Their call center says no outage. At the very least a lot of us are doing a BBB complaint to start. I’ll be advertising a website or telegram channel to get people in touch. This is a joke they deserve the reputation they have
- 🫧Maria🫧 (@withlovemaria) reported
Yo, @breezeline your internet sucks and your customer service sucks even more. No I won’t DM you for help, because that **** gets me nowhere. **** y’all.
- Sam graham (@Samuelgraham5) reported
Idk who sucks more.. @breezeline or @peaco*ckTV but Summerslam is nearly unwatchable.. poor video quality and a ton of freezing up.. get ur crap together!!
- GamerDad🇺🇸🤯 (@GamerDadNH) reported
@breezeline @Nicole_Kraft Is the website a joke just to piss off cutomers? Useless.Even when you do wait over an hour on the phone the customer service people rush you off the phone and don't care about any issue you report.I called a week ago to get a wire to my home reconnected that broke from a storm
- Tyler Munden 💗 (@TylakGamedev) reported
@AdamDubitsky @breezeline They lost me as a customer because they are unable to provide service in Columbus, OH.
- M Flax (@m_flax) reported
@CmhBuck @breezeline To cancel Breezeline, call their "Retention" department at 866-731-6393. They're not open 24/7, but when they are they actually respond in minutes -- rather than their usual hours.
- Ghimno (@Ghimno) reported
@breezeline Yeah that was wildly unhelpful, same L1 support except through a chat bot.
- M Flax (@m_flax) reported
@mammaszitasi @breezeline To cancel Breezeline, call their "Retention" department at 866-731-6393. They're not open 24/7, but when they are they actually respond in minutes -- rather than their usual hours.
- Jose Perez (@LTGunzerker) reported
@breezeline IT took almost 3 weeks but my issue is finally fixed. Kudos! to your technician Juan, who diagnosed and fixed the problem accordingly.
- Space Foxxo (@Xzadfor) reported
Every. Single. Day. Since Breezeline took over internet here, it’s had a slowdown or outage.
- M Flax (@m_flax) reported
@mammaszitasi @breezeline To cancel Breezeline, call their "Retention" department at 866-731-6393. They're not open 24/7, but when they are they actually respond in minutes -- rather than their usual hours.
- Tyler Munden 💗 (@TylakGamedev) reported
@sepekj @_moniquew Yup, we switched to AT&T fiber for the same reason. Breezeline internet doesn't work.
- Space Foxxo (@Xzadfor) reported
@Ghimno @breezeline Yeah I’m one of those. Some Woway was sold to Breezeline service has been awful.
- mamaszitasi (@mammaszitasi) reported
@breezeline Your customer service sucks! There is an outage every other day. Get your **** together or you won't last in Ohio. People are dumping Breezeline in droves!
- DK (@Deekaygaming) reported
@Xfinity can you please save us from @breezeline and bring internet to my town. I miss my high speed consistency and not paying ridiculoud amounts that continue to increase for worst service.
- JM (@Geo_JM) reported
@breezeline It’s a known fact that people never get the speeds that they pay for, but you folks can’t even provide 25% of 200 Mbps plan and that’s just sad.
- M Flax (@m_flax) reported
@m_dicey @breezeline To cancel Breezeline, call their "Retention" department at 866-731-6393. They're not open 24/7, but when they are they actually respond in minutes -- rather than their usual hours.
- spacenerd41 (@spacenerd41) reported
@breezeline how are you guys this bad?? Why ******** did you guys have to buy wow?? **** you guys. My internet was fine until you guys came in
- Tyler Munden 💗 (@TylakGamedev) reported
@breezeline charged us $50 on our final bill because a technician came out to check our broken internet. The internet went out again a few hours after the tech left.
- PooPooPaGoo (@PooPooPaGoo1) reported
@Samuelgraham5 @breezeline @peaco*ckTV It's Breezeline. Having the same issues in central Ohio
- herculesmulligan (@Herc1776) reported
@breezeline You all are unreal. Been trying for months to downgrade my service and can’t get a hold of anyone to help. Now one of your agents is threatening to come after my credit score for past due bills on services I don’t want and can’t cancel b/c no one will pick up the phone.
- Denise A. Bode (@dbode_energy) reported
@breezeline That is wrong. Been waiting for over 35 minutes on hold waiting for service. It keeps telling me the same wait time of 25 minutes. Online chat the same says 15 to 20?minutes wait. I pay over$600 a month for no service. Cannot even talk, email or even set up my account online
- M Flax (@m_flax) reported
@Herc1776 @breezeline To cancel Breezeline, call their "Retention" department at 866-731-6393. They're not open 24/7, but when they are they actually respond in minutes -- rather than their usual hours.
- M Flax (@m_flax) reported
@SrTarence @breezeline To cancel Breezeline, call their "Retention" department at 866-731-6393. They're not open 24/7, but when they are they actually respond in minutes -- rather than their usual hours.
- Joseph Wong (@joewongcolumbus) reported
@breezeline hello mr.brzeezie, what’s up with internet outage (43235) , your hotline is useless, no one answering, not even online chat room…,,,Daaaang guys, come on!!!!
- Tarence Bailey Sr (@SrTarence) reported
Man! How does @breezeline have all our services down for so called Maintenance and the service doesn't get any better? Wifi still trash and the service is over price for the quality. Ordered a new modem and it's no better then the last one.
- Space Foxxo (@Xzadfor) reported
@breezeline I call and get an offshore help desk that says to reboot the modem. That’s not fixing it. Your call center is not helpful.
- Derrick Barnes (@Derrick85436330) reported
@breezeline Internet extremely slow tonight. 2 hour hold time for representative.
- M Flax (@m_flax) reported
@synth3tk @breezeline To cancel Breezeline, call their "Retention" department at 866-731-6393. They're not open 24/7, but when they are they actually respond in minutes -- rather than their usual hours.
- Rodney Wollam (@CmhBuck) reported
@breezeline I just tried. Operator was supposedly transferring me to someone who can handle my problem but, after an hour of waiting, no one ever answered in the chat. Any other ideas?
