The map below depicts the most recent cities in the United States where Astound Broadband users have reported problems and outages. If you are experiencing problems with Astound Broadband, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Astound Broadband users affected:
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Please let us know what issue you are experiencing with Astound Broadband:
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2.42 out of 5 22,250 ratings
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Astound Broadband is an American telecommunications company that provides broadband internet, TV and phone services. Astound acquired and combined Wave Broadband, RCN and Grande Communications into single, nationwide brand.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 441 |
| Seattle, WA | 419 |
| Austin, TX | 323 |
| San Antonio, TX | 313 |
| Houston, TX | 273 |
| Dallas, TX | 256 |
| Philadelphia, PA | 240 |
| Burleson, TX | 136 |
| Washington, D.C., DC | 121 |
| Sacramento, CA | 99 |
| Tacoma, WA | 86 |
| Fort Worth, TX | 62 |
| Plymouth Meeting, PA | 49 |
| Portland, OR | 43 |
| Lubbock, TX | 40 |
| Schertz, TX | 39 |
| Allentown, PA | 37 |
| Midland, TX | 31 |
| Oakland, CA | 29 |
| San Francisco, CA | 26 |
| New York City, NY | 26 |
| Reno, NV | 25 |
| San Leandro, CA | 25 |
| Allen, TX | 24 |
| Temple, TX | 24 |
| Bethlehem, PA | 23 |
| Boston, MA | 23 |
| Odessa, TX | 23 |
| Brooklyn, NY | 23 |
| Hutto, TX | 23 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Astound Broadband Issues Reports
Latest outage, problems and issue reports in social media:
Isaac Sommers (@IsaacSommers1) reported @nassim_ahmadi @RCNconnects Nope. I spoke to them by chat and they couldn't tell me any details about the outage, beyond the generic "we're working on it." Couldn't give me an ETA on fix. If this isn't fixed by the morning, I l plan to request a refund on my monthly bill for each day it's out.
- Lane Hudson (@tlanehudson) reported
@RCNconnects @PrimeVideo Can’t stream it because the internet is down and y’all won’t tell us what’s going on.
- eugene l (@badboylambda) reported
@RCNconnects is there an outage in naperville?
- Kam01 (@Kam01_) reported
@grandecom internet appears to be down @ Lewisville/the Colony area.
- Duaa 🪬 (@Duaa_Albasra) reported
@RCNconnects I’m in 20005 and my service has been out for over 36 hours! I work from home so I need internet. When I call, I get an automated answer! I NEED internet NOW!!! I also need credit for those hours of NON SERVICE! In fact, I should be getting a month FREE for this stress and hassle!
- Breanna (@BreannaMBishop) reported
@RCNconnects Hello, It’s been nearly 2 days. Any updates on when service will be restored? The automated service gives conflicting info & the info given via DM doesn’t offer much.
- Bryan Wyatt (4💉) (@brwyatt) reported
@WaveConnects Have an open DM already. Response so far is: "🤷seems like a 'you' problem" and asking for me to jump through hoops to PROVE it's not on my end.It's a regular, repeating pattern, measured FROM the router itself.
- Sylvia Mayfield (@boutiqueshops) reported
@grandecom What's with cable problems with Grande (Astound)? Local channels won't come up...but upper channels do (like MSNBC, TNT, etc) (Corpus Christi) and DON'T TELL ME TO REBOOT THE TIVO
- Brett Wilson (@wi80747201) reported
@RCNconnects my bill went up with a “municipal construction surcharge” and a “network access and maintenance fee” without warning. I was told these are taxes being passed to me. Explain.
- kevin wegner (@Kevin_ATX) reported
@grandecom I don’t have any internet. I live in the 78757 areas code. This is a regular occurrence when the weather gets a little bad
- Becca Kraft (@TheBeccaKraft) reported
@RCNconnects I cannot get anyone on the customer service line, can you confirm if there is an outage in my area?
- Bryan Wyatt (4💉) (@brwyatt) reported
@WaveConnects My GUESS is device shifting/reboots on your end, in your network (or other BGP updates) that are causing ICPM (pings) to get lost/dropped, while TCP packets just end up retransmitting within your network (not seen by my devices).But, of course, y'all won't admit anything.
- Taylor King (@_t_king) reported
@grandecom Internet down in ATX right now?
- Viviana Núñez (@vivindu) reported
@Zierra28 @RCNconnects Do you live in zip code 20005? My service hasn’t been intermittent, it just died completely. Also I haven’t been able to speak to an actual human being.
- Z.Z. 28 (@Zierra28) reported
@RCNconnects You know it’s not working properly and I expect you all to prorate every second it is malfunctioning.
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